1. Introduction
This Privacy Policy explains how Sànset ("Sànset," "we," "us," or "our") collects, uses, discloses and safeguards your information when you use our service at sanset.ae (the "Service"). By using the Service, you agree to the collection and use of information in line with this Policy.
2. Information we collect
Account information
When you create an account we collect identifiers such as your name, email address, phone number and password.
Estate planning information
To provide the Service we collect the details needed to generate your documents ("Service Data"), including:
- Personal details (marital status, religion, nationality, Emirates ID numbers).
- Family details (names and details of spouses, children and dependents).
- Asset information (real estate, bank accounts, vehicles and valuables).
- Beneficiary and executor details.
- Guardianship instructions for minor children.
Payment information
We do not store full card details. Payments are processed by PCI-DSS compliant providers. We only retain limited data such as transaction IDs and billing addresses.
Usage data
We automatically collect technical data on how you interact with the Service, including device information, log data and cookies.
3. How we use your information
- Service delivery - to generate your wills, translations and estate planning documents.
- Billing - to process payments through our payment providers.
- Compliance - to ensure documents meet UAE legal formatting requirements.
- Communication - to send transaction confirmations, legal updates and security alerts.
- Security - to detect and prevent fraud, unauthorised access or illegal activity.
4. How we share your information
We do not sell your personal information. We only share data in standard scenarios:
- Service providers - cloud hosting, payment processors, translation services and customer support tools, all bound to keep your data confidential.
- Legal requirements - where required by law, such as a subpoena, court order or UAE government regulation.
5. International data transfers
By using the Service you acknowledge that your data may be transferred to, stored and processed in jurisdictions where our group companies and service providers operate. We safeguard transfers using standard contractual protections and encryption in transit.
6. Data security
- Bank-level encryption - AES-256 at rest and TLS 1.2+ in transit.
- Access controls - strict role-based access for authorised personnel only.
- Regular audits - routine security scans and vulnerability assessments.
7. Data retention
We keep your information only as long as needed to provide the Service and meet legal obligations. Active accounts are retained so you can update your documents. If you request deletion, we will permanently delete or anonymise your Service Data within 90 days, unless a longer period is required by UAE law.
8. Your rights
- Access & portability - request a copy of the data we hold about you.
- Correction - update your personal details via your account settings.
- Deletion - request deletion of your account and associated data.
- Withdraw consent - opt out of marketing communications at any time.
To exercise these rights, email info@sanset.ae.
9. Cookies
We use cookies to authenticate your session and analyse site traffic. You can control cookie preferences in your browser, though disabling them may affect Platform functionality.
10. Children's privacy
The Service is intended for adults aged 21 or over. We do not knowingly collect data from minors.
11. Changes to this Policy
We may update this Policy to reflect changes in our practices or the law. Material changes will be communicated by email or a prominent notice on the Platform.
12. Data controller & contact
The data controller responsible for your personal information is DESCENTEK FZ LLC(license number: 47012866), Compass Building, Al Shohada Road, AL Hamra Industrial Zone FZ, Ras Al Khaimah, United Arab Emirates.
For privacy inquiries: info@sanset.ae